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Tokyo Etiquette

Avoid shouting loudly at someone to get their attention–wave, or go up to them.

It’s polite to initially refuse someone’s offer of help. Japanese may also initially refuse your offer even if they really want it. Traditionally an offer is made 3 times. It may be better to state you’ll carry their bag, call a taxi, etc., instead of pushing them to be polite and refuse.

Avoid excessive physical and eye contact–forget the back-slapping, prodding, and pointing directly at someone with your finger (use your hand to point, if you must).  Japanese often use silence for communication as much as speaking.

It’s polite to bring some food (gift-wrapped in more formal situations) or drinks when you visit someone.   Gift giving is very important in Japan, but extravagant gifts require an equal or slightly higher extravagant gift in return. Avoid giving pricey gifts.

It is very important to be on time.  Exchanging business cards is de rigueur in formal introductions. You should extend your card to the other person with both hands, right side up to them (upside down to you). You receive cards with both hands also. Be sure to look at the card and not just pocket it. Never put it in your pants pocket and sit on it in front of them. When Japanese start work at 9 AM, they START WORK at 9 AM.

Dress- Very few places have a dress code. When visiting a shrine or temple, it’s best to dress in a respectful manner. T-shirts are OK, but don’t go in cutoff jeans or shorts. Take along warm socks in winter, because shoes are removed when visiting many places, and central heating is not common. Hotels may provide slippers, but they’re tailored for smaller people, so you may be more comfortable if you bring your own.

Tipping isn’t practiced. However, restaurants add on a 10%-15% service charge. Porters aren’t as common as they once were, but expect to pay a few hundred yen per bag. Taxi drivers don’t charge extra for handling baggage.

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